ARM of Florida will act as an extension to your customer care department to help your cardholders avoid charge off. The first step is to understand your customer’s level of financial hardship. Once this is achieved, we devise a recovery plan that is comfortable for them while meeting the requirements to avoid charge-off.

(1) When you place an account it is assigned to a collector that is familiar with Credit Card Debt Collections. A recovery plan is devised and the account becomes active. You can follow the progress of your accounts through our online account management system. (2) We use advanced technology to automate initial contacts to your customer. If your customer cannot be located, they are run through a skip tracing system so we can update their contact information. (3) Collection efforts include letters and calling cycles. Once your customer is contacted, a specialist will seek to understand your customer’s unique financial situation to bring your accounts current. Litigation Services are available for non-responsive accounts. (4) We will urge your customer to make payment in full or negotiate a payment arrangement. Monthly follow up is continued to ensure your customer honors their commitment.