We have been negotiating with past-due tenants for almost a decade. Seeking to understand their financial situation and communicating their obligation is the first step to maximum recovery. Within 24 hours of placement, your account is assigned to a collector that specializes in Tenant Collections. In the first call, we encourage your customers to resolve as much as they can and then work with them to set up a reasonable payment plan. We protect your reputation and treat your tenants like people. No bully tactics just professional communications. Since all calls are recorded you eliminate the risk of complaints and lawsuits.

(1) To avoid future problems, ARMFL can screen your rental applicants through our screening program. In 24 to 48 hours you will receive a credit report and an eviction report if available. (2) Once you place an account, we use technology to begin initial contacts. If your tenant cannot be located, they are run through a skip tracing system so we can update their contact information. You can follow the progress of your accounts through our online account management system. (3) Your account is managed by a collector that is familiar with Tenant Collections. Collection efforts include letters and calling cycles. Once your tenant is contacted, we will seek to understand their unique financial situation to bring your accounts current. Legal advocates are available to manage and collect judgments on your behalf. (4) When we contact your tenant, we will urge them to make payment in full or negotiate a payment arrangement. Monthly follow up is continued to ensure your tenant honors their commitment.